Service Agreements

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"An ounce of prevention is worth a pound of cure!"

Service Agreements - The Extra Security Your Measurement Needs

LT Industries is proud to offer a variety of support agreements.  They are designed to meet the needs of both laboratory and at-line/on-line customer requirements.   You can choose the agreements that meet your exact needs.  Like everything we do, we want to go the extra mile to make sure your analyzers continue to give you years of excellent  service. 

Please review the agreement summaries below.  At LT Industries we understand that each facility can have it's own unique requirements and your needs can be accommodated.  Contact us by clicking any link below and let us know your interest.

 

Hardware Service Agreement

LT Industries entire range of NIR instrumentation has been proven reliable in field applications all over the world.  But even the most reliable equipment needs occasional "check-ups" to insure its continued stability and reliability.  Will your measurement be protected in the unlikely event of a hardware failure?

Our Hardware service agreements can include some of the following features

bulletFree Modem Support/Yearly diagnostics to determine the condition of the analyzer.
bulletFree labor on any covered maintenance work.
bulletPriority response times
bulletMaintenance trip in the event of a serious problem
bulletDiscount on all non-consumable parts related to system failure
bulletDiscount on any spare parts purchased
bullet24 hour support
bulletLoaner instruments
bullet1 - 3 year agreements are available
bulletand More....

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Calibration Support Agreement

Whether you are starting your first application or an experienced user with many tried applications, the quality of your measurement results are just as important.  A Calibration support agreement makes sure your measurement is protected to the fullest against unforeseen changes that can effect the quality of your results.  It also provides extra support in developing, updating, or maintaining your application.

Our Calibration support agreements can include some of the following tasks

bulletDesign experiments to meet the requirements of the application
bulletDevelop sampling procedures needed for calibration development
bulletDevelop calibration models as required by customer
bulletReview customer calibrations and validate as needed
bulletProvide tutorial support for customers
bulletCalibration transfer and validation
bullet24 hour support
bulletDiscounted support rates on work above and beyond agreement terms

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Software Maintenance Agreement

Provides for troubleshooting of software and free software updates over the course of the contract.  Make sure you have the most current software and are first to get any updates.

Our Software maintenance agreements include the following features

bulletFree updates
bulletMajor Software releases at significant discounts
bulletTroubleshooting software related issues

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Diagnostics Support Agreement

This ultra low cost option provides for quarterly checks on the analyzer to closely monitor its important performance parameters.  The most important characteristics of the Analyzer will be tracked over time helping to forecast potential problems long before they occur.

Our Diagnostics support agreements offer you

bulletScheduled quarterly evaluations
bulletDetailed report emailed to you
bulletResults of diagnostics are translated into useful information
bulletDevelops a long term understanding of your analyzer's health/performance

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